Effective Date: November 13, 2025

1. Introduction

Lan Services Fbg LLC ("we," "our," or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our clients and website visitors. This Privacy Policy describes how we collect, use, and protect your information, and underscores our firm commitment to never sell your personal information.

2. Information We Collect

We only collect information necessary to provide our Managed Service Provider (MSP) services and operate our website. The types of information we may collect include:

• Client Contact Information: Names, job titles, email addresses, phone numbers, and business addresses of key contacts for service management.

• Billing and Payment Information: Data required to process invoices and payments (though sensitive payment information is typically processed by third-party, compliant payment processors).

• Service and System Data: Information about your IT environment, including system logs, device data, network performance metrics, and configuration details, which is collected only to provide the IT support and monitoring services defined in your Master Services Agreement (MSA) or Statement of Work (SOW).

• Website Usage Data: Information like IP addresses, browser type, referring pages, and interaction data collected via cookies or analytics tools to improve our website.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• Service Delivery: To monitor, maintain, and secure your IT infrastructure as outlined in your service agreement.

• Communication: To contact you regarding service status, support issues, billing, and important security alerts.

• Billing and Administration: To manage our business relationship, process payments, and fulfill our contractual and legal obligations.

• Internal Analysis: To analyze and improve the performance of our Services and website.

4. Our Commitment: We Do Not Sell Personal Information

We take your privacy seriously. Lan Services Fbg LLC does not and will not sell, rent, trade, or lease any of the personal information or client data we collect to third parties for their independent marketing or any other commercial purposes.

We are a service provider dedicated to supporting your business, not a data broker.

5. Disclosure and Sharing of Your Information

We only share your information with third parties under limited and specific circumstances:

• Service Providers: We may share data with trusted third-party vendors, consultants, and service providers (e.g., cloud hosting providers, software licensors, or data backup services) who perform services on our behalf and are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

• Legal Compliance: If required to do so by law, subpoena, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

• Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, personal information held by us may be among the assets transferred.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include [mention a few specific, general security practices, e.g., encryption, access controls, regular security audits].

However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.

7. Your Data Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information, including the right to:

• Access: Request copies of the personal information we hold about you.

• Correction: Request that we correct any information you believe is inaccurate or incomplete.

• Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., legal compliance).

To exercise these rights, please contact us using the information below.

8. Changes to Our Privacy Policy

We post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Site home page or via email. The date the Privacy Policy was last revised is identified at the top of the page.

9. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Lan Services Fbg LLC 412 S. Adams St. Suite 1103 Fredericksburg TX 78624 Email: [email protected] Phone:: 830-988-6038